Privacy & Cookies Policy

Willow Parking Heathrow – Privacy Policy

This Privacy Policy explains how Willow Parking Heathrow (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our services.

We are committed to safeguarding your data and ensuring transparency in how your information is handled. This policy may be updated from time to time, and any changes will be published on this page.

All data processing is carried out in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act.

1. Information We Collect

When you make a booking or interact with our services, we may collect the following information:

  • Full name
  • Contact number
  • Email address
  • Home address and postcode
  • Vehicle details (if required for the service)
  • Booking and transaction history

2. How We Use Your Information

Your information is used to provide and improve our services. This includes:

  • Processing and managing your bookings
  • Communicating with you regarding your reservation
  • Responding to enquiries or customer support requests
  • Improving our services and customer experience
  • Maintaining internal records
  • Preventing fraud or misuse of our services

With your consent, we may also send you promotional emails about offers, discounts, or updates. You can opt out at any time.

3. Data Retention

We retain your personal data only for as long as necessary to provide our services and meet legal or regulatory requirements. Once your data is no longer required, it is securely deleted.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties.

Your data may only be shared where necessary to:

  • Complete your booking or payment process
  • Comply with legal obligations
  • Work with trusted service providers who support our operations (under strict confidentiality agreements)

5. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. These include:

  • Secure systems and data storage
  • Restricted access to personal data
  • Regular monitoring and updates of our security practices

6. Your Rights

Under data protection laws, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (where applicable)
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website uses cookies to enhance your browsing experience and understand how our site is used.

Cookies are small text files stored on your device. You can choose to accept or decline cookies through your browser settings.

8. Analytics

We may use tools such as Google Analytics to analyse website traffic and usage patterns. These tools do not identify individual users and are used solely to improve our website and services.

9. Third-Party Links

Our website may contain links to external websites. Please note that once you leave our site, we are not responsible for the privacy practices of other websites.

10. Your Consent

By using our website or booking our services, you consent to the collection and use of your information as outlined in this Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Willow Parking Heathrow

Phone: 07761134819

Email: info@willowparking.co.uk

Last updated: 1st May, 2026