These Terms and Conditions apply to all parking services provided by Willow Parking Heathrow (“we”, “us”, “our”).
By making a booking or using our services (either directly or through a third-party platform), you agree to these Terms.
These Terms are governed by English law and comply with the Consumer Rights Act 2015. Nothing in these Terms affects your statutory rights.
Willow Parking Heathrow offers a cost-effective Park & Ride airport parking service designed to provide a convenient alternative to on-airport parking.
To maintain competitive pricing, certain operational procedures apply. Please review these Terms carefully to ensure the service meets your expectations.
Your booking is confirmed only once a valid booking reference has been issued.
Full payment must be made before the start of your parking period.
These charges reflect additional operational requirements.
If your booking is made via a third-party platform, their cancellation and refund policies will apply.
Where bookings are made through external websites or agents, Willow Parking Heathrow is responsible only for delivering the parking service.
All booking-related details such as pricing, promotions, and refund policies remain the responsibility of the third-party provider.
We provide complimentary shuttle transfers to and from Heathrow Airport terminals.
Please note that Heathrow Airport may apply separate drop-off or access charges, which are not included in our parking fees.
Customers are responsible for paying any such airport charges.
Your vehicle will be parked in one of our approved parking locations.
For operational efficiency, vehicles may be moved between locations during the parking period.
Facilities may vary between locations, and we do not guarantee that vehicles will remain in a single location throughout.
Customers must ensure their vehicle is:
We strongly recommend that customers:
We reserve the right to refuse service if a vehicle is deemed unsafe or non-compliant.
Vehicles are parked at the owner’s risk unless damage is proven to be caused by our negligence while in our care.
We are not responsible for:
Where liability is accepted, compensation is limited to a maximum of £750 per incident, subject to your legal rights.
Any damage or concerns must be reported as soon as possible, ideally before leaving the premises.
Late claims may not be accepted if verification is not reasonably possible.
If liability is accepted:
We do not deal directly with insurers or third-party claims companies.
Our shuttle service operates with a maximum capacity of 8 passengers per trip.
For larger groups, additional arrangements or charges may apply.
Please allow sufficient time for transfers to the airport.
Heathrow falls within the London Ultra Low Emission Zone (ULEZ).
Customers are responsible for ensuring compliance with all applicable road charges.
We recommend setting up Auto Pay where required.
We are not responsible for any fines or penalties incurred.
All personal items left inside vehicles are at the owner’s risk.
Customers must follow all on-site instructions and safety guidelines.
We are not responsible for incidents resulting from failure to comply.
We are not liable for delays or issues caused by circumstances beyond our control, including weather, traffic, strikes, or emergencies.
We reserve the right to update these Terms at any time.
The version in place at the time of booking will apply to your reservation.
Willow Parking Heathrow
Tel: 07761134819
Email: info@willowparking.co.uk
Last updated: 1st May, 2026